How can behavioural help businesses?
But it’s surprising how beneficial a good old-fashioned chat can be for your team. A recent study found that 50% of organizations use a better approach to appraise and improve their employees’ performance using dialogue as opposed to issuing directives and analysis reports. If you’re trying to improve team performance, here are 10 benefits of behavioural training for your business.
1. Empower your workforce.
Employees are the largest cost in any business and their productivity is the key to success. The truth is that most behaviour training interventions only work when employees have ownership of the process and feel that they’re part of a team who’s helping each other to achieve a common goal. Without this, behavioural training fails to deliver sustained results, often with negative consequences for employees down the line.
2. It helps you sell more.
According to a recent survey, 80% of people would be willing to pay an extra 10% if they believed the customer service was better. This is because customer behaviour is an important factor that affects their performance, satisfaction and loyalty in the long term.
3. It’s indispensable in promoting diversity.
There’s no denying that a diverse workforce is better for business overall, but it does not come without its challenges and problems. A company needs to set the tone at the top if they want to avoid a negative experience for their workforce. For example, it’s important that management sets the standard for diversity and create an inclusive culture where employees are given equal opportunities. Likewise, it’s vital that managers are trained to deal with the unique challenges posed by selecting from a diverse workforce that includes women, ethnic minorities and individuals from different disciplines.
4. It helps you manage your company’s reputation.
If an employee has a great attitude and they’re popular with other team members, they’ll set a great example. One way to get this kind of behaviour is through the management of teams or departments that are comprised of people from different backgrounds. You can also use behaviour training to achieve this by giving employees the skills and tools to effectively communicate with each other.
5. It gives you better control over costs.
All companies have to spend money on training to stay competitive. But it can be difficult to measure the return on investment. There are a few ways you can do this, such as investing in professional development, creating internal training courses or providing incentives for employees who go on courses.
6. It makes your business more efficient overall.
Training people correctly will save your business time and money in the long run because it helps them get their jobs done quicker and more efficiently. For example, you can reduce sick leave by providing staff with the right training on safe use of chemicals. It’s also easier to take someone on board who’s already done the course and completed their training than it is to teach them a new skill.
7. It leads to more productive employees.
Behaviour training is ideal for employees who are new to their job or going through a change in their responsibilities. It teaches them the skills they need to do their job effectively without you having to worry about how well they’ll be able to perform until you’ve made sure that they have the tools and support they need.
8. It helps with employee retention and recruitment.
It’s important that you have a good balance of people and skills within your various business units. As a result, you could come under significant resource pressure. To avoid this situation, you should set realistic career expectations for each member of staff and make sure that they know how to perform the skills that are essential for their job. You should also consider how long an employee will be with your business and whether they’re likely to stay in post for a long period of time.
9. It improves employee retention.
If you have a good behavioral skills training programmer in place, it will be easier to retain their talent. But the flip side is that if employees aren’t trained well they will find it hard to perform their jobs effectively and they could get frustrated or move on to another business that can meet their needs better.
10. It’s great for employee retention.
Training is an important part of any business; you should make sure that your staff know exactly what is expected of them and how they can go about improving their performance using recognized methods of learning. If they feel like they’re on the outside looking in, they’ll know you haven’t invested in them and they will start to question whether their hard work is appreciated by management.
When it comes to using training to effect organizational change there are a few things you should bear in mind. Firstly, it’s important that you keep employees engaged. Without this, your business could lose its best performers or it could even lead to a workplace culture that’s hostile or unproductive for all employees. Secondly, it’s important that you only use behaviour training when it’s the most appropriate way to help employees become more effective. Sometimes it may be better to use management-related training, such as training for discipline or leadership and management as opposed to behavioural skills that are based on individual performance. And finally, if you don’t have the budget for training, consider using alternative forms of motivation such as paying bonuses. Sometimes it’s more cost-effective to offer a financial incentive rather than training.
It’s important that you take a balanced approach in determining the way you train your employees so they can become more productive and effective, rather than just adapting their behaviour to suit your company. When it comes to using these techniques try not to over-react and present a one-size-fits all approach or you may find that this can lead to conflict and negative working relationships.
Working with a specialist can help you to determine what kind of training is best for your business and how you can use this to effect change. They can also help you to develop new strategies and support the implementation of these techniques so that they will have the maximum effect on your company’s performance.
For example, if you’d like to see an immediate improvement in your team’s attitude and behaviour, why not give them an Employee Engagement Assessor test? This tool is designed to help both managers and employees understand how engaged their team members are in their jobs. It also helps managers figure out what they need to change in order to boost employee satisfaction.